Shipping Policy
At Kanyakunj, we strive to deliver your orders quickly and safely. Please review our Shipping Policy to understand how your orders are processed and shipped.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
- We partner with reputed courier services such as Delhivery, BlueDart, DTDC, and India Post.
- Estimated delivery time:
- Metro Cities: 3–5 business days
- Other Cities: 5–7 business days
- Remote Areas: 7–10 business days
- Delivery timelines are approximate and may vary due to courier delays, strikes, or unforeseen conditions.
3. Shipping Charges
- Free Shipping on all prepaid orders above ₹999.
- For orders below ₹999, a flat shipping charge of ₹50–₹100 may apply.
- Cash on Delivery (COD) orders may include an additional ₹50 COD charge.
4. Tracking Orders
- Once shipped, customers will receive a tracking ID via email/SMS to track their order online.
- Tracking updates may take 24 hours to reflect after dispatch.
5. Delivery Attempts
- The courier will make up to 3 attempts to deliver the order.
- If undelivered due to customer unavailability, the order will be returned to us, and re-shipping charges may apply.
6. International Shipping (Optional – if you plan to expand later)
- Currently, we only ship within India.
- International shipping options will be introduced in the future.
7. Damaged or Lost Packages
- In case of damaged packaging or missing products, customers must report within 48 hours of delivery with photos/videos.
- We will initiate an investigation with our courier partner and resolve the issue through replacement/refund.
8. Contact Us
For shipping-related questions, please contact:
📧 info@kanyakunj.com
📞 +91-6290101921
